If you feel you are "doing everything right" and are still experiencing difficulty, try your home computer, or copy and paste the text below to your public school technology person:

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The school's firewall configuration, or a cached server setup, could be a contributing factor to any timeout issues.

Please perform the following steps to allow access to kaac.com without the site being cached :

* Add *.kaac.com and kaac.com to the sites not cached rule domain name set.

There are detailed instructions on how to put web sites into the sites not cached rule (Section 5.2 and 5.2.1 beginning on page 20 of 46) in the ISA 2006 District Operations Guide. You can obtain the District Operations Guide from your CRM or the KETS Service Desk.

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